Privacy policy
This Privacy Policy explains how BOXD FOR PETS collects, uses, stores and shares personal information when you visit our website, purchase from us, contact us, submit a wholesale enquiry or interact with our online services.
In this policy, “BOXD FOR PETS”, “we”, “us” and “our” refer to BOXD FOR PETS.
Our website is:
www.boxdforpets.com.au
Personal information we collect
We may collect personal information when you:
• Visit our website
• Create an account
• Place an order
• Contact us
• Subscribe to emails or marketing
• Leave a product review
• Submit a wholesale enquiry
• Interact with our ads, emails or social media
• Participate in promotions, surveys or collaborations
Information you provide to us
The personal information we collect may include:
• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Payment and transaction information
• Product preferences
• Pet name, where supplied for personalisation
• Personalisation details, such as embroidered names
• Customer support messages
• Review content, photos or videos you choose to submit
• Wholesale enquiry details, including business name, website, social media handle and business type
Information collected automatically
When you visit our website, we may automatically collect information such as:
• IP address
• Device type
• Browser type
• Time zone
• Pages viewed
• Products viewed
• Referring website
• Search terms
• Cart activity
• Checkout activity
• Interaction with our website, emails or advertisements
This information may be collected using cookies, pixels, tags, web beacons, analytics tools and similar technologies.
Payment information
Payments are processed through secure third-party payment providers.
BOXD FOR PETS does not store full credit card details on its own systems.
Payment information is handled by our payment providers and ecommerce platform in accordance with their own security and privacy practices.
How we use personal information
We use personal information to:
• Process and fulfil orders
• Arrange shipping and delivery
• Provide tracking information
• Process payments
• Communicate about orders
• Provide customer support
• Manage returns, exchanges and refunds
• Personalise products where requested
• Respond to wholesale enquiries
• Review and approve potential stockists
• Send marketing communications where permitted
• Improve our website, products and customer experience
• Prevent fraud and protect our business
• Comply with legal, tax and accounting obligations
• Run advertising, analytics and retargeting campaigns
Sharing personal information
We may share personal information with trusted service providers who help us operate our business.
These may include:
• Shopify and ecommerce platform providers
• Payment providers, including PayPal or other payment gateways
• Shipping and courier providers, including Aramex or other delivery services
• Email marketing platforms
• Analytics providers, including Google Analytics
• Advertising platforms, including Google and Meta
• Review platforms
• Airtable or other form and workflow tools
• Professional advisers, such as accountants, legal advisers or IT providers
• Government, regulatory or law enforcement bodies where required by law
We only share information where it is reasonably necessary for our business operations, to provide services to you, or where required or permitted by law.
Wholesale enquiries
If you submit a wholesale enquiry, we collect the information you provide so we can assess business fit, contact you, provide product information, arrange samples and discuss possible stockist or trial opportunities.
Wholesale enquiry details may be stored in Airtable or another customer relationship management system.
Product reviews and user content
If you submit a product review, testimonial, photo or video, we may publish that content on our website, social media, advertising, emails or other marketing channels.
We will not publish your email address or private contact details.
By submitting review content, you confirm that you have the right to provide it and allow BOXD FOR PETS to use it for business and marketing purposes.
Marketing communications
If you subscribe to our emails, make a purchase or otherwise opt in, we may send you updates about products, offers, new releases, wholesale opportunities and brand news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us.
We may still send transactional emails relating to your orders, enquiries or account.
Advertising and analytics
We may use advertising and analytics tools to understand how customers use our website and to show relevant advertising.
This may include Google Analytics, Google Ads, Meta Pixel, Shopify analytics and similar tools.
These tools may collect information about your website activity, purchases, device, browser and interactions with our ads.
Cookies
Cookies are small files stored on your device when you visit a website.
We use cookies and similar technologies to:
• Operate the website
• Remember cart and checkout activity
• Improve website performance
• Understand customer behaviour
• Support analytics
• Deliver relevant advertising
• Improve your browsing experience
You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
Overseas disclosure
Some of our service providers may store or process personal information outside Australia, including in countries such as the United States, Canada, New Zealand, Ireland or other locations where our technology providers operate.
By using our website and services, you understand that your information may be processed by these providers in accordance with their systems, policies and applicable laws.
Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no online transmission or electronic storage system is completely secure. Customers are responsible for keeping account login details confidential.
Retention
We keep personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, legal obligations, tax records, fraud prevention, business records and dispute resolution.
When information is no longer required, we will take reasonable steps to delete, de-identify or securely store it.
Access and correction
You may request access to personal information we hold about you or ask us to correct inaccurate information.
To make a request, contact:
info@boxdforpets.com.au
We may need to verify your identity before responding.
Complaints
If you have a privacy concern or complaint, contact us at:
info@boxdforpets.com.au
Please include enough detail for us to understand and investigate the issue.
We will respond within a reasonable time.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant privacy authority.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology providers, legal obligations or operating practices.
The updated version will be posted on our website with a revised “Last updated” date.
Contact
BOXD FOR PETS
Sydney, New South Wales, Australia
Email: info@boxdforpets.com.au
Phone: 0422 855 507
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email.
Last updated: 30 January 2026
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.